We provide shipping and delivery of our products within Australia and New Zealand.

Our aim is to provide the best customer experience for you by tying-up and partnering with leading logistics providers to handle your order in the best possible way and to ensure that you have a hassle-free experience.

• TERMS OF SHIPPING & DELIVERY

(a)  We partner with third party logistic service providers for your order to be delivered to you in a timely manner.

(b)  Our standard dispatch timelines post order holding period (24-36 hours). Orders timeline for delivery post the order holding period is 10 – 15 business working days.

(c)   All order dispatch details will be shared with you on the email ID and/or mobile number provided by you/ registered with us.

(d)  You agree and understand that even though we endeavour to ship and deliver our Products all across Australia and New Zealand, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders and it will be cancelled on our discretion.

(e)  In the event an area has been deemed unserviceable by us, you may provide an alternate postal address to us for delivery purposes. However, we will be not held liable for any loss / theft of delivery, damage during transit.

(f)    You agree and acknowledge that to process a timely delivery to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. 

(g)  You shall ensure that all information that is submitted by you to us on the website is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.

(h)  We will attempt to deliver the order to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the order ,we reserve the right to cancel the order at our sole discretion and process the return the order to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

(i)   While we make reasonable endeavours in ensuring that purchased product(s) are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

(a) Logistical issues beyond our control.

(b) Unsuitable weather conditions.

(c)Political disruptions, strikes, employee-lockouts, etc.

(d) Acts of God such as floods, earthquakes, etc.

(e) Other unforeseeable circumstances.

In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We do not claim any liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of your order. Furthermore, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery.

Once you place an order on the website, post order processing the consumer will receive an airway bill number (AWB). The consumer can track the status of the delivery and location on the shipping partner’s website / application.