Shipping & delivery to New Zealand, Australia and Fiji is available on all orders from www.whitesoflondon.co.nz.

Our aim is to provide the best customer experience for you by tying-up and partnering with leading logistics providers to handle your order in the best possible way and to ensure that you have a hassle-free experience.

• TERMS OF SHIPPING & DELIVERY

Orders placed from New Zealand and Australia will be delivered in 12-15 business working days.

Orders placed from Fiji will be delivered in 20 - 25 business working days.

(a) Please note that any custom duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer. These fees are not included in our product prices or shipping charges and may vary based on local regulations.

(b) Logistical issues beyond our control.

(c) Unsuitable weather conditions.

(d)Political disruptions, strikes, employee-lockouts, etc.

(e) Acts of God such as floods, earthquakes, etc.

(f) Other unforeseeable circumstances.

(g) Our standard dispatch timelines post order holding period (24-36 hours)

In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We do not claim any liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of your order. Furthermore, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery.

Once you place an order on the website, post order processing the consumer will receive an airway bill number (AWB). The consumer can track the status of the delivery and location on the shipping partner's website / application.